Terms & Conditions

Modern Rug Importers wants you to be satisfied with your purchase. Unless noted below, if a non- rug selection does not meet your expectations, it may be returned accompanied by the original receipt, for a refund or exchange within (7) days of point of purchase. Returnable merchandise must be in its new, unused, unworn, unopened and unwashed condition with original packaging, packing material and original tagging attached. Refunds will be credited to the credit card used during the original purchase.

Merchandise paid for in cash or by check will be refunded by a corporate check and mailed within 30 business days.

 


REFUNDS OR EXCHANGES ON ANY MERCHANDISE FOR ANY REASON ARE SUBJECT TO A 20% RESTOCKING FEE.


 

All in- stock and floor merchandise shall be paid for in full at the time of order. For all other orders, a fifty percent (50%) minimum deposit is required at the time of order and payment of the balance in full must be paid before pick-up or delivery. Delivery or pick-up of merchandise must be concluded within ten (10) business days, additional storage fees will be applied. Additional storage fees will result in storage charges of up to $50 per day. The customer agrees to pay all expenses incurred by Modern Rug Importers in collecting the balance of the purchase price and any additional charges thereto.

In any event and under any circumstances, all orders must be delivered within ninety (90) business days from the time of order.

 


ANY ORDERS THAT EXCEED 90 DAY PER ORDER SUBJECT TO FORFEIT ALL DEPOSITS AND MERCHANDISE-NO EXCEPTIONS. IF A CUSTOMER DEPOSIT IS AGED BEYOND 90 DAYS FROM THE TIME OF ORDER, THE ORDER IS SUBJECT TO CANCELLATION.

MODERN RUG IMPORTERS IS NOT AFFILIATED WITH THIRD PARTY INSTALLATION SERVICES, EVEN IF ANY INSTALLATION IS FACILITATED BY Modern Rug Importers. DRAPERY INSTALLATION SERVICES ARE NOT AFFILIATED WITH Modern Rug Importers, EVEN IF INSTALLATIONS IS FACILITATED BY Modern Rug Importers.


 

Custom/Special Ordered Items (includes custom /special order furniture, rugs lighting, bedding and accessories):

No returns, refunds or exchanges on any custom /special ordered items will be accepted. Customers have 24 hours from the time the order is placed to cancel without penalty. Thereafter, orders will be moved into production and any cancellation will result in forfeiture of deposit. Lead times are based on commercial conditions, supplier lead times, supplier related issues and current commitments from suppliers. Due to factors beyond our control, as backorders, general production, freight delays and adverse weather or strikes, we cannot and do not guarantee lead times and/or late delivery.

 

Bed/Bedding
Returned bedding must be in new, unopened unworn and unwashed condition, in its original packaging and with all original tags. Opened bedding Is NOT returnable. ALL BEDS ARE FINAL SALE

 

As-is and Clearance Items

Items in this category are sold on a “final sale” basis. Returns or exchanges for “AS-IS” or clearance items will not be accepted.