FAQ: Your Questions, Answered by Rug Experts
FREQUENTLY ASKED QUESTIONS
Unfortunately sometimes these automated emails are diverted to the spam/junk folder of the inbox, if you check your spam folder and still can not find your order confirmation please reach out to our customer service team at firstname.lastname@example.org
The length of delivery varies based on your shipping address. Orders processed will typically take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days based on the shipping method selected at checkout. Delivery details will be provided in your confirmation email.
We ship all of our rugs via UPS ground shipping. Expedited shipping options are available to select at checkout for an additional cost (rate calculated by UPS).
Many of our styles are unique and one of a kind, however, most of our designs can be ordered in a custom size. Please keep in mind that all custom orders are final sale and require a 50% non-refundable deposit. If you are interested in having a rug custom made please contact customer service at email@example.com for a quote or additional information.
Yes, we would be more than happy to accept a preorder for an item that is backordered or currently unavailable. Payment in full, is required for all preorders. You may cancel your order at anytime prior to your rug being shipped. You can cancel by contacting customer service at firstname.lastname@example.org.
The majority of our rugs are made over a period of months, designed and hand knotted by skilled artisans and weavers who have been designing and hand creating these designs using techniques that are centuries old. All of our one of a kind rugs are hand knotted.
We try to use all natural organic vegetable dyes whenever available. We use a very high quality Zew Zealand wool, and bamboo silk, as well as environmentally friendly recyclable area rugs. For more information on a specific rug makeup please inquire with our customer service team at email@example.com.
We try to eliminate as much shedding as possible by using a very high quality of wool, but yes some initial shedding should be expected, however, will subside. Please reference our rug care guide for more information.
Unfortunately, at this time we do not provide samples of our one of a kind rugs. The majority of our inventory is compiled of unique handmade/knotted designs, and in order to provide samples this would mean we would need to physically cut up one of the rugs.